Help center
Frequently asked questions
Browse common questions by topic. If you need anything else, contact our team directly.
Find answers by topic
Questions are organized by topic to help you find the right information quickly.
Booking & stay
Reservations, check-in details, and what to expect during your stay.
Contact us
Ask your questions.
How can I pay?
The hotel prefers card payment for accommodation, extras, and city tax. Visa and Mastercard are accepted. Cash payment is possible in CZK.
How can I book a room?
Use the booking links or contact our reservations team to arrange your stay with your preferred dates and room type.
Is reception open 24/7?
Yes - our multilingual reception team is available around the clock.
What if I arrive late?
Reception is open 24/7, so late arrivals can be handled directly on arrival.
Rooms & amenities
Room comfort, amenities, and daily housekeeping details.
Is Wi-Fi included?
Free high-speed Wi-Fi is available throughout the hotel.
Is smoking allowed?
The hotel is fully non-smoking.
Do rooms have heating and air-conditioning?
All rooms include heating and air-conditioning.
How is housekeeping handled?
Daily room service is provided, with linens changed every third day unless you request a more frequent change.
Is luggage storage available?
Yes. Luggage storage is available at reception for early arrivals and late departures.
How quiet are the rooms?
Most rooms are quiet, but comfort can vary by room orientation and historic layout. Contact reception if you prefer a quieter room setup.
Can I bring pets?
Yes. Pets are allowed for an additional fee of 500 CZK per night.
Location & transport
How to get around Prague and practical arrival information.
Which public transit is closest?
Újezd tram stop is about 50 metres from the hotel; tickets can be purchased at metro stations, at stops, or directly on trams and buses via contactless terminals.
How far are the main sights?
Charles Bridge, Prague Castle, Petřín Gardens, Kampa Island, and the National Theatre are all within easy reach.
Is parking available nearby?
The hotel does not have on-site parking. Nearby spaces can be reserved via Mr. Parkit or Garáž Drtinova.
Can you help with airport or station transfers?
Yes - contact reception to arrange a taxi or private transfer from the airport or main station.